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Customer-360 portal for SMB 3PLs and freight carriers
Each shipper logs into a branded URL to see current order status, on-hand inventory, and the last 30 days of activity. No WMS swap required.
Routine where-is-my-order calls and emails cut by 70-80% within the pilot. Account manager or owner reclaims 5-10 hours per week. Customer growth decoupled from status-call headcount. Shipper retention measurably improved on portal-using customers vs. non-portal.