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Multi-channel order intake unification for SMB distributors
Phone, email, fax, portal, and rep-ticket orders all land in one validated queue. Customer matched, contracted pricing applied, inventory checked. Clerk approves, ERP receives.
Order-entry time per order cut materially as five channels collapse into one queue; same-day same-touch processing replaces the hours-to-days lag. Re-keying errors and the returns and credit memos they cause measurably drop. Stockouts on watched SKUs decrease. Outside sales reps gain visibility into the status of orders from their accounts.